I would like to place on record the excellent service I have received from 2 of your staff members at King Shaka International Airport viz. Clive and Thereshnee.

On Tuesday the 26th of March 2019, I needed to urgently freight my pet dog from Durban to Johannesburg. Unfortunately not being aware of the correct procedure, I arrived at the Bidair counter without any prior bookings or arrangements. I acknowledge that I was politely explained what was required of me, but Clive and Thereshnee went way beyond the call of duty by personally seeing to all my needs, from assisting me with the booking, to receiving the confirmation and generally being extremely helpful. Through their wonderful service, I was spared many an expense (by not having to make the long trip back home & then having to come back to the airport) as well as a truckload of inconvenience.

Hats off to Clive and Thereshnee and the whole team at Bidair Cargo!