The PetLounge was founded by BidAir Cargo in response to requests from pet owners, breeders, and associations as they identified the dire need for the correct and compassionate way of moving animals between airports within South Africa.
It is a stress-free specialist airport-to-airport travel facility dedicated to the safety & comfort of pets traveling by air.
We have a dedicated PetLounge in Cape Town, Johannesburg, Port Elizabeth, and George.
Additionally, there is a separate facility at the BidAir Cargo branch in East London and Durban where pets are handled with the utmost care to minimize the stress of travelling.
The PetLounge staff are highly trained AVI Specialists who genuinely care for the welfare and comfort of your animals.
We transport pets to and from the airline in safe and secure air-conditioned vehicles, which is an important consideration when choosing a company to transport your pet safely and comfortably.
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We strongly abide by all the rules & regulations set out by the airlines, IATA, NSPCA and the Department of Forestry & Fisheries when importing & exporting exotic and or endangered species. The welfare & safety of the animals is our main priority and we adhere to all vaccination & permit requirements.
This makes BidAir Cargo PetLounge your best option for peace of mind!
Natasha Willis
National PetLounge Product Manager
Natasha's goal is to continue developing the quality PetLounge service which has proved so successful with owners and their pets. Having refined her people service skills she now moves on to our most demanding customers - VIPs (Very Important Pets).
Ashley Wilskit
George Operations
My name is Ashley Wilskit and I am the Operations Manager in George. I have two beautiful and busy Jack Russel furbabies.
It is my utmost pleasure to interact with clients & their pets on a daily basis.
Shahiema Moosa
Cape Town Operations
To make sure she is qualified to deliver service to pets and their owners, Shahiema completed her Live Animals Regulations Certificate. The secret to looking after pets in transit lies in treating them as if they were her own.
Thereshnee Singh
Durban Operations
My commitment is to serve every client with a smile and friendly attitude because of my love for animals and simply being around them More than often I will go beyond the call of duty to ensure that I provide that awesome service.
Amanda Le Roux
Port Elizabeth Operations
Amanda ensures that her friendly and caring nature is displayed towards pets and their owners during their stay at the Petlounge. Her attention to detail has made a good impression on many a journey out of the Port Elizabeth Petlounge.
Patience Hlongwane-Mashiane
National Customer Experience Manager
Part of the joy of working with animals is giving them a service that they could not give themselves. Our furry friend’s expressions of love are always purriceless! And I ensure that they receive the best of comfort we can offer while in transit, Always!
Tumi Rampeng
Johannesburg Operations & CSD Manager
With a qualification in Nature Conservation, Tumi has a passion for animals and the environment they live in and applies her specialized skills in ensuring consistency in a secure and comfortable manner.
Nonceba Hobe
East London Operations
Nonceba is committed to providing a great service to clients and their pets by being friendly and attentive. While putting in extra effort to ensure our clients' expectations are met, with a guarantee of a pleasant and safe journey for the animals.
Airport-To-Airport
Pet Travel Made Easy!
The PetLounge offers a hygienic and comfortable experience for Pets travelling from airport-to-airport either on holiday or to a new home.
