1Which routes does PetLounge serve?
Johannesburg (ORT airport), Cape Town, Durban, Port Elizabeth, East London, Lanseria and George.
2Does the PetLounge offer services into Africa?
We can accept your pets for travel to Namibia, Rwanda, Tanzania, Uganda, Zambia and Zimbabwe, this however will depend on the airline flying to your destination.
3Can I send my pet without being on the same flight?
Yes, your pet can travel unaccompanied, you don’t need to be on the same flight.
4Who does the PetLounge serve?
Our customers range from families taking their pet on holiday or re-locating to breeders, associations, vets, animal charities, to owners of racing pigeons and professional pet movers.
5Are large dogs accepted at The PetLounge?
Kindly note, your dog needs enough room to turn around inside the travel crate and stand upright without its head touching the roof. Kindly check dimensions with The PetLounge when making a booking. The passenger aircraft used for our daytime services can accommodate crates only to a maximum height of 80cm. If your animal requires a bigger crate, we will accommodate it on our overnight service on Friday evenings depending on space availability. We have kennels in Johannesburg where large dogs can remain until a flight is able to carry them, even overnight if necessary.
6How old must my puppy/kitten be to fly?
Eight weeks for domestic travel and 10 weeks on over border flights.
7How many pets may travel on a flight?
There is a maximum of six crates per domestic flight.
8Do you supply crates?
Yes, we do. Kindly click on the document for prices. Crate rental sizes and prices
9What paperwork must I complete?
When you make your reservation, our Customer Service Agent will go through the procedures with you. We know saying goodbye at the airport is stressful. That's why we help by filling in all the necessary paperwork so you can spend more time saying goodbye to your little darlings before their flight.
10May I self-inoculate pets before they travel?
Regulations require that the inoculation may be carried out only by a registered veterinarian or authorised person and certified with an official practice stamp showing where and when the inoculation took place.
11Where will my pet travel on-board the aircraft and what is the pressure?
There is a special position beneath the cockpit, in the forward hold where they travel in the same pressure to passengers in the cabin. The Captain is advised that pets are on board and is sensitive to their comfort and safety.
12How much will it cost for my pet to fly?
This varies according to the size and weight of the crate. Please contact PetLounge Bookings for an estimated quotation. Kindly note that the fee is calculated on the volumetric size of the crate, should it be greater than the actual weight of the dog inside the crate, the volumetric weight would then be used to calculate the cost.
1What is the flight frequency?
There are many daily departures but the flight schedule varies from route to route. Please check with our Customer Service agents by sending an email to info@petlounge.co.za
2How do I go about making a booking?
Please note, if you need more information on flight times, kindly indicate the dates and times of travel and we will be able to advise you on your flight options.
3Which pets do you accommodate?
The PetLounge facilities are ideal for all household pets. While we mostly transport dogs, cats and cage birds we gladly accommodate rabbits and a variety of other pets. Pet owners should also be aware of the significant risk air travel will have on Snub Nose dogs.
4Can you handle travel for exotic species?
The PetLounge can make arrangements to move exotic species provided have the correct permit documents. The client is responsible for supplying the correct permits, the PetLounge will not be held liable for any incorrect documents supplied by the client.
5Should I feed my pet before travel?
Traveling on an empty stomach will avoid nausea or soiling the crate. We suggest feeding your pet at least 4 hours before departure should you feel that they would be hungry during their time away from you. Upon arrival, allow 45 to 60 minutes to be reunited with your beloved pet once the flight lands.
6How many pets may travel in the same crate?
“Animals from 8 weeks up to 6 months old from the same litter may fly in the same crate regardless of gender up to a maximum of 2 animals. If they are older than 6 months they are allowed to fly together on condition that they are male & male or female & female & comparable in height & weight, up to a maximum of 2 animals & weighing no more than 14kg each.”
7What is the correct size flight kennel for my animal?
Your pet needs to be able to stand up straight and turn around inside the crate without its head touching the roof – about the space of 4 fingers. Crate rental sizes and prices
8What documentation is required for my pet to travel on a domestic flight?
On the regional sector they will require import, export permits, mother’s rabies certificate and puppy’s or kitten’s inoculation booklet and health certificate. When you phone to make a reservation one of our animal specialists will guide you through the necessary documentation.

  • Puppies and kittens only fly from the age of 8 WEEKS.
  • A VET BOOK must accompany your animal. If your animal is younger than 3 months old, a clear, legible copy of the mothers VET BOOK must be provided in order for the puppy or kitten to be covered for the RABIES vaccination, provided the mom's yearly rabies vaccination is valid. They should however have their own inoculation booklet with their first 5-in-1 (puppies) or 4-in-1 (kitten) inoculations up to date
  • Animals above the age of 3 months have their own VET BOOK with their updated Rabies & combination virus, this should be done annually for transportation via air.
  • There is a waiting period of 14 days for ALL 1st time vaccinations & a 24hr waiting period for ALL booster vaccinations. This includes Rabies, 5-in-1 & 4-in-1 vaccines
  • The animal is accepted for travel within 24hrs of the booster vaccination being administered if they have a good history and the booster has not lapsed.
  • The animal is accepted for travel within 24hrs of the booster vaccination being administered if they have a good history and the booster has not lapsed.
  • An animal that is 8 weeks old but younger than 3 months would require a valid rabies vaccination booklet for the female parent, they do however, need their own updated combination vaccination (5-in-1)..
  • A 14 day waiting period will apply for ALL vaccinations, if no previous record of inoculations can be provided.
  • In cases where the animal has been rescued and there is no record of the mom - The animal requires their own rabies & combination vaccination, a 14 day waiting period is applicable.
  • SEDATION of animals, except under certain conditions and carried out under veterinary direction, is not recommended. The combination of altitude and drugs is potentially fatal in the old, chronically sick or stressed animal.
  • Animals will not be accepted if the crate presented for shipment doesn't comply with the IATA Regulations
9Who cares for my pet en route?
A PetLounge pet-handling specialist will accompany your pet to the aircraft to ensure your pet is comfortably and safely loaded onboard. At destination, a PetLounge pet-handling specialist will meet the aircraft and escort your pet to the PetLounge for collection.
10What is the pressure in the hold where my pets are travelling?
Your pets travel in the same pressure to passengers in the cabin. The Captain is advised that pets are on-board and is sensitive to their comfort and safety.
11Do you have a loyalty program?
Pet Perkz is our loyalty program introduced in August 2017. PetPerkz Application download