About Us
BidAir Cargo’s PetLounge is available in 4 of South Africa’s major provinces and at 5 national airports.
It is a stress-free specialist airport travel facility dedicated to caring for the comfort and safety of pets travelling by air.
The relatively harsh cargo environment is not recommended for pets because of noise, fumes and jostling. This aggravates any stress your pet may be feeling while making an unaccustomed journey.
We have a dedicated PetLounge in Cape Town, Johannesburg, Port Elizabeth, Lanseria and George away from general cargo, forklifts, pollution and noise. Additionally, there is a separate facility in East London and a BidAir Cargo branch in Durban where pets are handled with the utmost care to minimize the stress of travelling.
The PetLounge staff are highly trained AVI Specialists who genuinely care for the welfare and comfort of animals. We transport pets to and from the aircraft in safe and secure air conditioned vehicles, which is an important consideration to be bear in mind when choosing a company to transport your pet safely and comfortably. We strongly abide by all the rules & regulations set out by the airlines, NSPCA and the Department of Forestry & Fisheries when importing & exporting exotic and or endangered species. The welfare & safety of the animals is our main priority and we adhere to all the permit requirements. In so doing we will not accept any animal without the required, valid permit issued by the authorities.
This makes BidAir Cargo’s PetLounge your best option for peace of mind!
Achievements
Meet The Team
Fatima Ngcayisa
Port Elizabeth AVI Specialist
Fatima combines love of pets with relevant training and operational experience, offering pet-friendly travel to and from the Eastern Cape. By following local and international rules, regulations and practices, she ensures a comfortable, secure journey is followed by a joyful reunion with the owner.
Natasha Willis
Port Elizabeth PetLounge Product Manager
Natasha's goal is to continue developing the quality PetLounge service which has proved so successful with owners and their pets. Having refined her people service skills she now moves on to our most demanding customers - VIPs Very Important Pets.
Tumi Rampeng
Johannesburg PetLounge Operations Manager
Tumi holds a qualification in Nature Conservation and has a passion for animals and the environment they live in and aplies her specialized skills to ensuring consistency in secure and comfortable travel for pets throughout the PetLounge network.
Fellowship Mvalo
East London Branch Manager
Pets to or from East London receive personal attention from Fellowship, ensures the necessary operational procedures are followed to care for these precious travellers on the ground and in the air.
Marthinus Wagman
George Branch Manager
One of George Airport's best-known characters. Marthinus is well-liked and respected by clients for his reliability, care and knowledge. This ideal PetLounge representative treats incoming and outgoing pets with the same affection he lavishes on his dog Charlie at home.
Charlene Kolbe
Lanseria Branch Manager
Over in Lanseria, Charlene's operational and pet travel skills deliver job satisfaction day after day. She arranges secure, comfortable air travel for precious pets ranging from tiny Chihuahuas and munchkin kittens to faithful Labradors, relaxing only when they are joyfully reunited with their owners.
Shahiema Moosa
AVI Specialist
To make sure she is qualified to deliver service to pets and their owners, Shahiema completed her Live Animals Regulations Certificate. The secret to looking after pets in transit lies in treating them as if they were her own.
Lenishia Naicker
Regional Manager
Lenishia assigns high priority to her PetLounge role at King Shaka International Airport. By showing hands-on concern for the comfort and safety of animals in her care, Lenishia ensures that the pet and owner are given peace of mind.
