BidAir Cargo’s PetLounge is available in 4 of South Africa’s major provinces and at 5 national airports.
The PetLounge was founded by BidAir Cargo in response to approaches from pet owners, breeders, and associations as they identified the dire need for the correct and compassionate way of moving animals between airports within SA.
It is a stress-free specialist airport travel facility dedicated to caring for the comfort and safety of pets traveling by air.
The relatively harsh cargo environment is not recommended for pets because of noise, fumes, and jostling. This aggravates any stress your pet may be feeling while making an unaccustomed journey.
We have a dedicated PetLounge in Cape Town, Johannesburg, Port Elizabeth, and George away from general cargo, forklifts, pollution, and noise. Additionally, there is a separate facility in East London and a BidAir Cargo branch in Durban where pets are handled with the utmost care to minimize the stress of traveling.
The PetLounge staff are highly trained AVI Specialists who genuinely care for the welfare and comfort of animals. We transport pets to and from the aircraft in safe and secure air conditioned vehicles, which is an important consideration to be bear in mind when choosing a company to transport your pet safely and comfortably. We strongly abide by all the rules & regulations set out by the airlines, NSPCA and the Department of Forestry & Fisheries when importing & exporting exotic and or endangered species. The welfare & safety of the animals is our main priority and we adhere to all the permit requirements. In so doing we will not accept any animal without the required, valid permit issued by the authorities.
This makes BidAir Cargo’s PetLounge your best option for peace of mind!
Meet The Team
National PetLounge Product Manager
Natasha's goal is to continue developing the quality PetLounge service which has proved so successful with owners and their pets. Having refined her people service skills she now moves on to our most demanding customers - VIPs Very Important Pets.
Regional Manager Durban
Lenishia assigns high priority to her PetLounge role at King Shaka International Airport. By showing hands-on concern for the comfort and safety of animals in her care, Lenishia ensures that the pet and owner are given peace of mind.
Johannesburg PetLounge Operations and CSD Manager
Tumi holds a qualification in Nature Conservation and has a passion for animals and the environment they live in and aplies her specialized skills to ensuring consistency in secure and comfortable travel for pets throughout the PetLounge network.
East London Branch Manager
Pets to or from East London receive personal attention from Fellowship, ensures the necessary operational procedures are followed to care for these precious travellers on the ground and in the air.
AVI Specialist Cape Town
To make sure she is qualified to deliver service to pets and their owners, Shahiema completed her Live Animals Regulations Certificate. The secret to looking after pets in transit lies in treating them as if they were her own.
George Branch Manager
A very hardworking and dedicated worker. Ashley is well-liked, known and respected by clients for his reliability, care and knowledge. He also is flexible and can work in PetLounge, daytime operations and ONX. Ashley also has a pet of his own in the form of a dog, a Jack Russell terrier named Marley and therefore he is very passionate about handling pets.
Amanda Le Roux
Port Elizabeth Operations
Amanda ensures that her friendly and caring nature is displayed towards pets and their owners during their stay at the Petlounge. Her attention to detail has made a good impression on many a journey out of the Port Elizabeth Petlounge.