PetLounge - Taking Care of your Pets
Every pet travelling by air deserves to experience the stress-free and comfortable environment offered by PetLounge.
Animal Lovers Choose PetLounge.
Hygienic and comfortable the PetLounge is for pets travelling from airport to airport either on holiday or to a new home.
The PetLounge was founded by BidAir Cargo in response to approaches from pet owners, breeders and associations as they identified the dire need for the correct and compassionate way of moving animals between airports within SA.
Thank you Pet Lounge for helping transport my cats from Joburg to Durban. I booked online by sending an email and shortly after received my booking confirmation. On travel day, my cats and I had arrived from a long international flight to Joburg, after which I took them to Pet Lounge. The staff there were super friendly, they gave us a small room where I was able to check on the cats and let them out to stretch. After that when the cats were ready and back in the crates, I started the check-in: filled the documents, presented the vaccination booklets and paid. After landing in Durban, I went to the Pet Lounge there, was happily surprised to find the cats ready for pickup. Thank you Pet Lounge for such a smooth and efficient service.
I just want to say thank you so very much again for taking such great care of my baby and ensuring he’s safe. A very big and special thank you to Glen and Shamila at Cape Town airport. They were really great. Friendly and helpful and so efficient. (I’m not sure of the spelling of her name sorry but I do recall it was Shamila or something like that). Was so lovely dealing with them. Great customer service. Thanks and see you soon
Thank you making sure my pup got his ride home. He is Happy in His New home, Thank you all again for the part you played in bringing him to me. Your service has been incredible.
I trust that you are well. I would like to thank you and your team for the excellent care of my pet dog while he was stranded for five hours at Lanseria airport awaiting my delayed flight from Durban. Both Mthetheleli and Mondli were awesome! Mondli had taken him out of the crate into a fenced lawn area, gave him good food and water as well as gave him a doggie bed to rest! I was so impressed and grateful for their compassion, friendliness and caring. I was fretting that my pet would be traumatised by being in a crate for so long but he was happy & playful when I fetched him. Please pass my heartfelt thank you to your team. This was the first time I used your Petlounge facilities and I received excellent service especially at Lanseria airport. Thank you again.
Firstly, a huge note of thanks and appreciation for the manner in which the Team from PetLounge both in JHB and CPT cared for both my pigeons and myself, they were extremely professional, courteous and helpful, was a pleasure doing business with you.
My "KINDERS" - Almost 1 year old. They flew from JHB - PE almost 11 months ago. Once again - Thank you for your wonderful service and you guys took such good care of my Children - Zaza & Zinzi. They will be 1 year YOUNG on the 3rd of November 2017.
My puppy arrived safely and we had no issues at all. I am so impressed by the level of service received. The check in process at East London was very easy and staff were very helpful (as the previous owner relayed this info to me). At OR, the staff at BidAir PetLounge was really helpful with directly us over the phone. Also although they were about to close up, they waited for us and my puppy to be all settled and then they left. I will definitely recommend BidAir PetLounge to those I know.
On Friday and Saturday morning the past week, we made use of your facility to transport 4 precious puppies from ORT to CPT airport We were very much surprized by the professionalism and caring attitude of your staff in specific, IVAN and THATO They were very much helpful and they assured us that the puppies would be look after with the best of care. The paper work was also very user friendly and we will for sure make use of your services again in future. Please extend our gratitude to the 2 gentleman
Dear Shahiema I would like to let you know, what a pleasure it was to deal with your branch of the Petlounge. I had to use your offices last year in November. You and Mikhaela were so kind and understanding and so helpful. What a wonderful world this would be if we could all be like the two of you. I will be telling all my friends to fly BA rather with their pets. Thanking you once again.